How to Build an On-Demand Taxi App like Uber?
The permeation of the on-demand taxi business has haunted the traditional taxi service businesses. There are various rationales that hover behind the popularity of on-demand taxi services. Over these years, Uber has never found to step down from being the top on-demand taxi service provider. The economic charges and immediate availability of taxis are the reasons that support Uber’s growth.
It has become habitual among ride-hailing companies and entrepreneurs to eye on the business offerings of Uber. This craze for Uber’s services has led to the development of Uber clone applications. A detailed script regarding the Uber clone app and the benefits of integrating the app awaits in the upcoming sections.
Uber’s Ride Booking Mechanism
- Trip request – Once the rider has joined the app, he/she starts entering the current location and the location to be reached (pick-up and drop-off). Meanwhile, the rider will have to enter the number of passengers accompanying the ride.
- Request matching – The trip request along with the rider’s details will be passed on to the driver, who is available in the closest proximity. If that driver is ready to get engaged with the trip, then he/she will send a confirmation message to the rider.
- On-boarding – The driver will follow the location details mentioned in the trip details to reach out to the rider’s location. Then the ride starts.
- End of the trip – On the way to the destination, the rider may also request multiple stops. It depends on one rider to another. So, after reaching the final destination, the rider pays the fare and ends the ride.
To make the whole process much easier and effective, the taxi booking app is filled with features, which we will talk about in the proceeding subsections. But before that, we have to look at the amount of benefit awaiting your business if you develop an online taxi booking app.
Benefits You Can Take Along With The Taxi Booking App
Branch out your business
From any business’ point of view, success is measured by the user base. Again, the aim of any business will be to expand to different cities and countries in the formative years. So, the ultimate aim is to branch out your business and acquire a large base of users. In order to branch out your business, your services must be visible to more users.
If you launch your taxi booking app and undertake promotional campaigns, pulling users will be a breezy process. And of course, there are many ways to keep them retained as well. Thus, the foremost advantage of launching your app is visibility.
Operational efficiency
If you are a taxi business owner, you know the hiccups in administrating the business. The manual method of running a taxi business is more prone to errors, and gradually, the efficiency may be out of the question. For example, even a small miscommunication may entire flip your business. Whether you handle the payments or map the bookings to the taxi driver, the manual method throws a stash of errors.
But the taxi booking app is full of efficiency and never brings in the possibility of errors. Also, overall administration will become an easy task with a different set of features to assist you in the entire process.
Effortless customer support
Whether you want to reach out to a customer or vice versa, it is a bit difficult in the manual taxi business. Usually, customers will contact you for different reasons. For example, if a customer is unable to contact the driver, then they will directly contact you. Or else, if there is a misconception in the payment between the drivers and the customers, then they will reach out to the admin. And finally, customers will contact you to leave feedback. So, these are the commonly addressed questions in customer support.
What if the taxi booking app makes it all easy to handle? For example, there is no need for contacting the drivers, as the app will have the location tracker. So, customers will not need to contact you until the driver arrives at their place. Simply, at the comfort of their app, they can identify the driver’s location.
Next, there will be no clashes in case of ride charges. Yes! The on-demand taxi apps are famous for disclosing the charges for the ride the minute the customer enters the location details. After all, if they wish to share their experience with your service, they can go to the app’s review section and leave feedback.
Is there anything outside these points that occupies more importance in your taxi business? Definitely not. We have covered all the crucial aspects of your taxi business and how a taxi app can be the one-stop solution for addressing a variety of problems.
Like said before, it’s time for laying out the taxi app’s features.
Increase The User Experience By Deploying These Features
Every online taxi application has an admin panel, a customer app, and a driver app. We will only walk through the features that will increase the user experience.
- Trip charge predictor – Aforementioned, customer will directly get to know the total charges for travelling from one location to another through the app.
- Real-time location tracker – If your app has a bunch of features but lacks the real-time location tracker feature, then it will be a drawback. So, it is your responsibility in making the overall user experience hassle-free. Thus, add a location tracker and let users spot their cab’s location.
- Live chat – The users must be able to place their issues anytime, and for that, the live chat feature is necessary.
- Push alerts – Push alerts are never to be missed out from your taxi app. Booking confirmation, payment confirmation messages are sent via push notifications.
- In-app map – The biggest perk of mounting an online taxi application lies in the convenience of finding the route. The driver-side application should have a GPS-based map that makes the process of moving from one location to another easily.
Summing up
All these highly recommended features are available in the ready-made app solution like Uber clone, and you can launch the app within a minimum time limit.
