On-Time Delivery: Your Key to Customer Satisfaction

Have you ever waited for a delivery only to have it not arrive as scheduled initially? After a delay like this, customers are less likely to order from the same business again.

For example, 79% of US consumers no longer accept the Covid-19 pandemic as an excuse for delayed delivery. On-time delivery is vital if you don’t want to lose customers.

Keep reading if you’re wondering how on-time deliveries affect your customers. We’ll discuss the main reasons why this is crucial to your business.

How is On-time Delivery Defined?

When a customer orders, the business should provide them with a delivery date. At its core, on-time delivery refers to customers receiving their products within the indicated time frame.

Every business should measure its performance in this area. Thus, it’s important to track at least one on-time delivery KPI.

Why is On-Time Delivery Important?

Your customer is unaware of the many steps involved in getting a product to them. After ordering, their only interaction with the process is the delivery portion. So it’s important to ensure a positive delivery experience.

You cannot have on-time deliveries without smooth operations on your shop floor. Software makes finite job scheduling and planning much more efficient.

For example, Epicor scheduling software aims to have every job completed on time or with minimal delays. Only by optimizing operations and delivery can your business can maximize customer satisfaction.

Meet High Customer Expectations

Customers have increasingly high expectations of product quality and delivery times. So not only is a customer unaware of delay reasons, but they also don’t care why there might be delays.

By delivering as promised, you keep customers happy. And happy customers are more likely to leave positive reviews for your business.

Maximize Convenience for the Customer

When a customer orders a product, it is generally because they already need it. So, they do not want to wait weeks for a product they need now.

By delivering quickly, your business provides convenience. This is a major factor in determining customer satisfaction.

Gain the Customer’s Loyalty

First impressions last. If you meet or exceed a new customer’s expectations, they are much more likely to order from you again.

Consistently good service builds relationships and loyalty. Further, satisfied customers are more likely to recommend your business to others. This is a great way to retain customers and drive growth.

Up Your Customer Satisfaction Game

You cannot grow your business if your customers are not satisfied. Delayed delivery will ruin the experience even if your product is of high quality.

Customers already have high demands, and they expect delivery on time. Customers also want convenience and reliability. Ensure on-time delivery to gain their loyalty and support.

On the other hand, delayed or confusing delivery ruins the customer’s experience. They are more likely to leave negative reviews online and drive business away from you.

If you found this article interesting, be sure to check out the rest of our content. The business section contains more helpful tips for success.